Business background

Established over 17 years ago, Simon Graeme Auto Service Centre has grown into one of North Yorkshire’s leading independent garages. Based near Hampsthwaite, just off the A59, they provide MOTs, servicing, and repairs for vehicles up to 3.5 tonnes, including motorhomes and large camper vans. The team is known for their award-winning customer service, having won the Motor Ombudsman-sponsored “Extra Mile” trophy at the 2019 Servicesure Autocentre of the Year Awards.

In 2025, Simon Graeme Auto Service Centre completed a major expansion project, creating a new purpose-built facility with:

· Two MOT bays and five servicing bays

· Space for larger vehicles such as motorhomes

· Specialist equipment for hybrid and electric vehicles

· EV charging points

· A brand-new 10 seat training centre for the motor trade

This investment has transformed the site into a state-of-the-art facility and training hub in the north of England.

The challenge
With the expansion, reliable and future-proofed connectivity became a business-critical need. The new centre required:

High-speed broadband to support day-to-day garage operations
A VoIP telephone system for seamless customer communication
Strong WiFi coverage across the new buildings
A Point-to-Point wireless system to extend connectivity across the site

Traditional copper-based lines were no longer sufficient for such a modern, technology-driven facility.

The solution
Touch Telecom partnered with Simon Graeme Auto Service Centre to deliver a comprehensive connectivity upgrade, including:

Installation of a Hyperfast FTTP (Full Fibre to the Premises) broadband connection
A VoIP phone system tailored to the garage’s customer service needs
Business-grade WiFi across all areas of the new site
A Point-to-Point fixed wireless link to ensure seamless coverage throughout the premises

The results
The investment in digital infrastructure has ensured that Simon Graeme Auto Service Centre is as advanced behind the scenes as it is in its new workshops. Benefits include:

Faster, more reliable internet to run diagnostics, booking systems, and training programmes
Improved customer communications via a modern VoIP phone system
Seamless wireless coverage across the facility for staff, customers, and training participants
Future-ready connectivity to support EV servicing, training delivery, and business growth

📣 “We’ve built a brand-new garage with state-of-the-art facilities — and Touch Telecom made sure our connectivity matched our ambitions. From broadband to phones and WiFi, the whole system works brilliantly across the site. It’s set us up for the next stage of our journey.”
— Simon Graeme, Owner

✅ Takeaway: By combining Hyperfast FTTP, VoIP, and fixed wireless, Touch Telecom helped Simon Graeme Auto Service Centre future-proof their operations and training centre, ensuring they stay ahead in a rapidly evolving motor industry.