Delivery & Returns Policy

Delivery

All orders are shipped as standard using a next working day courier service. This service will require a signature upon delivery.

The majority of orders received and paid for by 4pm will be dispatched for delivery the following working day. Where we are unable to dispatch your order, you will be notified and given the option of an alternative dispatch date.

Our standard carriage charge is £6.00 per order for mainland UK.

Warranty Information

Touch Telecom warrants that the Goods are of satisfactory quality and all items will be covered by a manufacturer’s warranty term of 12 months from the date of purchase. If an item is faulty during the manufacturer’s specified warranty period, then the buyer should contact Touch Telecom to arrange for the item to be returned to the manufacturer for repair under warranty or direct replacement. The warranty process and timescales for warranty repairs is different for each manufacturer, the approximate lead time will be advised at the time of making your warranty claim with Touch Telecom.

Touch Telecom shall not be liable for any breach of warranty if the Buyer makes any further use of the Goods after giving such notice or alters or repairs the Goods without the agreement of Touch Telecom.

Touch Telecoms liability under the warranty shall be limited to repairing or replacing the Goods in question or refunding the price of such Goods at the original purchase price.

Returns

The Buyer shall inspect the Goods immediately upon receipt and shall notify Touch Telecoms via email within 7 days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made the Goods shall be returned by the Buyer to Touch Telecom. The goods will then be tested and if found to be defective or damaged will be repaired or replaced under warranty. Items that are found not to be faulty shall be returned and the customer will be liable for additional delivery charges.

Goods can only be returned upon confirmation by a Touch Telecom representative. The items must be returned with all their original packaging, with the packaging unmarked – the item should then be packaged in a separate delivery box so that no damage occurs to the packaging during transportation. Faulty items will be repaired and returned under warranty. Items that are found not to be faulty shall be returned and the customer will be liable for additional delivery charges.

Items that are not faulty can be returned but only when agreed beforehand by a representative of Touch Telecom. Any special order item or configuration charge cannot be refunded.